Package tigase.workgroupqueues.scheduler

Enum Agent.State

  • All Implemented Interfaces:
    java.io.Serializable, java.lang.Comparable<Agent.State>
    Enclosing class:
    Agent
    public static enum Agent.State
extends java.lang.Enum<Agent.State>

    • Enum Constant Summary

      Enum Constants 
      Enum Constant Description
      away
      The agent is busy (possibly with other chats).
      chat
      Indicates the agent is available to chat (is idle and ready to handle more conversations).
      dnd
      The agent is busy and should not be disturbed.
      xa
      The agent is physically away from their terminal and should not have a chat routed to them.

    • Method Summary

      All Methods Static Methods Concrete Methods 
      Modifier and Type Method Description
      static Agent.State valueOf​(java.lang.String name)
      Returns the enum constant of this type with the specified name.
      static Agent.State[] values()
      Returns an array containing the constants of this enum type, in the order they are declared.

      • Methods inherited from class java.lang.Enum

        clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

      • Methods inherited from class java.lang.Object

        getClass, notify, notifyAll, wait, wait, wait

    • Enum Constant Detail

      • chat

        public static final Agent.State chat
        Indicates the agent is available to chat (is idle and ready to handle more conversations).

      • away

        public static final Agent.State away
        The agent is busy (possibly with other chats). The agent may still be able to handle other chats but an offer rejection is likely.

      • xa

        public static final Agent.State xa
        The agent is physically away from their terminal and should not have a chat routed to them.

      • dnd

        public static final Agent.State dnd
        The agent is busy and should not be disturbed. However, special case, or extreme urgency chats may still be offered to the agent although offer rejection or offer timeouts are highly likely.

    • Method Detail

      • values

        public static Agent.State[] values()
        Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows: 
        for (Agent.State c : Agent.State.values())
    System.out.println(c);
        Returns:
        an array containing the constants of this enum type, in the order they are declared

      • valueOf

        public static Agent.State valueOf​(java.lang.String name)
        Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)
        Parameters:
        name - the name of the enum constant to be returned.
        Returns:
        the enum constant with the specified name
        Throws:
        java.lang.IllegalArgumentException - if this enum type has no constant with the specified name
        java.lang.NullPointerException - if the argument is null